Privacy policy

Last Updated: May 11, 2026

Alchemy Climbg Holds (“we,” “our,” or “us”) manufactures and sells rock climbing holds from Pittsburgh, Pennsylvania, USA.

This Privacy Policy explains what information we collect through our website and how we use it.

Information We Collect

When you visit our website, we may automatically collect certain information such as:

  • IP address

  • Browser and device type

  • Pages viewed on our website

  • General website usage information

We use this information to improve our website, monitor performance, and maintain security.

If you contact us through our website or by email, we may collect:

  • Name

  • Company name

  • Email address

  • Phone number

  • Shipping information

  • Order details and communications

How We Use Your Information

We use your information to:

  • Respond to inquiries

  • Provide quotes and product information

  • Process orders

  • Coordinate shipping and delivery

  • Maintain business and accounting records

  • Improve our website and customer service

We do not sell your personal information.

Orders and Payments

Orders are handled manually through email communication.

Payments are made through wire transfer using third-party banking institutions. We do not collect or store credit card information on this website.

Cookies

Our website may use cookies or similar technologies to improve website functionality and analyze visitor traffic.

You can disable cookies through your browser settings if you prefer.

International Customers

Because we sell products worldwide, your information may be transferred to and processed in the United States.

By using our website, you consent to this transfer.

Data Security

We take reasonable steps to protect your information, but no method of internet transmission or electronic storage is completely secure.

Third-Party Services

We may use third-party services such as website hosting, analytics, email, shipping, and banking providers to operate our business.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.

To make a request, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.